PRIVACY POLICY
THE VAUXLT
Last updated: 25 October 2026
1. Who We Are
This Privacy Policy explains how THE VAUXLT (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, browse our collections, join our mailing list, place an order or contact us.
Business name: [Insert full legal business name]
Trading name: THE VAUXLT
Business address: 151-161 Kensington High Street
Email: info@thevauxlt.com
Website: https://thevauxlt.com/
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the business identified above is responsible for the personal information described in this policy, subject to any applicable changes in law.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information you provide directly
Your name and billing and delivery addresses.
Your email address and telephone number.
Your order details, including the products, sizes, colours and quantities purchased.
Information you provide when contacting our customer service team.
Your preferences when signing up for our mailing list or managing your marketing choices.
Any other information you voluntarily provide to us.
Payment information
Payments are processed through our selected payment service providers. We may receive information about your payment status, transaction reference and limited payment details needed to administer your order.
We do not intend to store full payment card details ourselves. Payment providers may process your information under their own privacy policies.
Technical and website information
When you visit our website, we or our service providers may collect information such as your IP address, browser type, device information, pages viewed, referring website, approximate location derived from technical information and interactions with our website.
Some of this information may be collected using cookies or similar technologies, subject to applicable consent requirements.
Marketing and analytics information
If you interact with our marketing emails, advertisements or social media campaigns, we and our relevant service providers may receive information about email engagement, advertising interactions and website activity, where permitted by law and your preferences.
3. How We Use Your Information
We may use your personal information to:
Process, confirm and fulfil your orders.
Arrange production, dispatch, delivery, returns, refunds and customer support.
Send order confirmations, production updates, delivery notifications and other service communications.
Manage our mailing list and send promotional communications where legally permitted.
Administer product releases, preorder periods and access to restricted areas of our website.
Respond to enquiries, complaints and requests.
Maintain website security, prevent fraud and investigate suspicious transactions.
Understand how visitors use our website and improve our products, services and customer experience.
Measure advertising performance and improve relevant marketing, where permitted.
Maintain business records and comply with tax, accounting, consumer protection and other legal obligations.
Establish, exercise or defend legal claims.
We will not use your information for a materially different purpose without providing any information or obtaining any consent required by law.
4. Our Lawful Bases for Processing
We process personal information only where we have an appropriate lawful basis.
Contract: We use your information when necessary to fulfil your order, arrange delivery, administer cancellations and refunds, or take steps you request before entering into a contract.
Legal obligation: We process information where required to comply with applicable laws, including accounting, tax and consumer protection requirements.
Legitimate interests: We may use information for proportionate business purposes, such as protecting our website, preventing fraud, managing customer enquiries, maintaining records and improving our services. We consider your rights and interests when relying on this basis.
Consent: We rely on consent where required, including for certain marketing communications and non-essential cookies or similar tracking technologies.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Mailing List and Marketing
If you subscribe to THE VAUXLT mailing list, we may use your email address to send information about upcoming collections, releases, products, brand news, exclusive access and promotional offers, in accordance with applicable electronic marketing laws.
Signing up to receive marketing is optional and is not a condition of purchasing from us.
You can unsubscribe at any time by using the unsubscribe link in our marketing emails or contacting us directly.
We may retain a record of your marketing preferences and any withdrawal of consent so that we can respect your choices.
Where permitted by law, we may send limited marketing to existing customers about our own similar products. You will be given an appropriate opportunity to opt out when your details are collected and in each subsequent marketing message.
6. Preorders and Made-to-Order Products
THE VAUXLT may operate limited release periods during which orders are accepted before production begins or is completed.
We use the information associated with your order to coordinate production, stock allocation, quality control, delivery and customer service.
Where necessary, relevant order information may be shared with manufacturers, production partners, fulfilment providers and delivery companies. We share only information reasonably required for their role.
We do not use the fact that an item is made to order as a reason to disregard your statutory consumer rights.
7. Who We Share Information With
We may share relevant personal information with:
Website hosting, ecommerce and website development providers.
Payment processors and fraud prevention providers.
Manufacturers and production partners where necessary to fulfil orders.
Warehousing, fulfilment, postal and courier services.
Email marketing and customer service platforms.
Website analytics and advertising providers, where applicable and legally permitted.
Professional advisers, insurers, auditors and legal representatives where necessary.
Government authorities, regulators, courts or law enforcement agencies where required or legally permitted.
We do not sell your personal information to third parties.
Some service providers may act as our processors, while others may act as independent controllers. Their role depends on the service and the applicable arrangements.
8. International Transfers
Some service providers may process information outside the United Kingdom.
Where a restricted international transfer of personal information takes place, we will use an appropriate transfer mechanism and safeguards required by applicable data protection law, such as UK adequacy regulations or an approved contractual safeguard where appropriate.
You may contact us for further information about relevant safeguards.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax and reporting requirements.
Our approach includes:
Order and transaction records: retained for the period required by applicable accounting, tax and legal obligations.
Customer service correspondence: retained for as long as needed to resolve enquiries and maintain relevant records.
Mailing list information: retained until you unsubscribe or your information is no longer needed, subject to retaining a minimal suppression record where necessary to honour your opt-out.
Website analytics and cookie information: retained in accordance with the relevant tool settings, consent choices and applicable requirements.
Fraud and security records: retained for a proportionate period appropriate to the risk and any legal requirements.
Actual retention periods depend on the type of information and our operational and legal requirements. Information will be securely deleted or anonymised when it is no longer needed.
10. Keeping Your Information Secure
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If a personal data breach occurs, we will take the steps required by applicable law.
11. Your Data Protection Rights
Subject to applicable law and any relevant exemptions, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
Object to direct marketing at any time.
To exercise your rights, contact us at [Insert privacy contact email].
We may need to verify your identity before responding. We will respond within the period required by applicable law.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your information has been handled unlawfully.
ICO website: https://ico.org.uk/
12. Children’s Privacy
Our website is intended for people who are legally able to enter into the relevant transactions. We do not knowingly collect personal information from children for marketing purposes without an appropriate lawful basis and safeguards.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, maintain shopping basket functionality, remember preferences, measure performance and support advertising.
Strictly necessary technologies may be used where permitted by law. Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements.
For more information, please read our separate Cookie Policy, available at [Insert Cookie Policy URL].
14. Third-Party Websites
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy notices before providing them with personal information.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, services or legal obligations.
The latest version will be published on our website with its updated date. Where required by law, we will provide additional notice of material changes.
16. Contact Us
For questions about this Privacy Policy or the handling of your personal information, contact: Customer service email: info@thevauxlt.com